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IT OUTSOURCING
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As organizations become
increasingly dependent on their IT systems, the need to improve the
control, management, availability and operational performance of
systems, network infrastructure and applications becomes critical. IT
Outsourcing is one way for organizations to manage these challenges and
ground their business in any environment.
RESOLV’s IT Outsourcing
Services (ITO) will allow our customer to tap on a strong and competent
team of ICT experts to handle diverse IT challenges. Our customer can be
assured that technologies can be exploited and applied by a team who
will always be in the forefront with ICT industry.
Our customer will also benefit
from the evolving experiences of the team. The involvement of RESOLV
technical team will help to ensure constant availability of resources to
support the systems, network infrastructure and the applications
without worrying about human resource issues
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ITO PACKAGE
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SME One
An entry level ITO service package for the
SMEs
Essential
ITO service package covering the necessary
services in managing a SME organization’s IT infrastructure
OnDemand
ITO service package for organizations that is
fully depending on the stability of their infrastructure to support
their front-end operation
MyITO
A customized ITO service package for our
clients
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VALUE PROPOSITION
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Vast experiences on large scale IT deployment
and infrastructure systems to help our customer with high quality of
services.
Proven strength in strategic technology planning
and policy formulation to help our customer align their IT investment to
the business strategy.
Strong all around skill set from planning,
design, development, implementation, deployment and support for various
ICT needs.
Practising a matured approach to service
level management, RESOLV quality of services is ensured through
governance of Service Level Agreement. This will ensure guaranteed
service level, emphasizing on speed, accuracy, and minimizing errors
which will definitely improved services to our customers.
RESOLV approach to IT Services Management, is
highly influenced by ITIL (public framework that describes Best
Practices in IT Service Management) which focuses on the continual
measurement and improvement of the quality of IT service delivered, from
both operational and users perspective.
Offering predictable and effective
Information Technology (“IT”) services costing which revolves around
moving IT expenditure from variable to fixed cost.
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