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Essential
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As represented by the package
name, Essential is an IT services package from Resolv that provide
services which are necessary for SMEs in order for them to comply with
the standard management of an IT infrastructure.
Essential addresses the following IT Services Management layers:
OPERATIONAL
Management of
configurations for PCs, Notebooks, Printers, and Smart Phones
INFRASTRUCTURE
Configuration
management of the infrastructure servers and troubleshooting Window’s
based services
BACK OFFICE
Facilitating
backup activities for in-house 3rd Party Backup Software; performing
servers backup using Windows Backup facility; performing servers file
backup for documents and folders
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Subscription to RESOLV Essential service
package will ensure that your organisation IT infrastructure is being
managed by IT professionals that are part of an organization that is
fully focused in IT outsourcing for SMEs.
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Service Level Agreement
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Fortnightly visits to resolve non-critical IT
issues and performing health check and preventive maintenance.
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Fortnightly visits to performed/facilitating
backup off the Email server, Active Directory, and File Servers.
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8:30 am – 5:30 pm phone support via Resolv
Careline: 1-300-888-ITO
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8:30 am – 5:30 pm ad-hoc onsite support with
4hrs lead time (additional charges apply)
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Service ticket and service log for every
reported issues compiled and submitted on a monthly basis.
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Covers PCs, Notebooks, Printers, Smart Phones,
and infrastructure servers (MS-Active Directory, MS-Exchange, and File
Servers)
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Investigate and advise for issues related to
environments that are managed by 3rd Party Vendor (i.e. Internet
Services, Application Server or clients, Hardware service centre, and
etc.). Resolution will be carried out by the 3rd Party Vendor.
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Cost plus 8% on all IT asset procurement via
Resolv (optional)
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- Dedicated and competent team to
manage diverse IT challenges
- SLA based on performance
management and availability of IT resources
- Specialised capability to
complement in-house strengths
- Predictable, controlled operation
costs
- IT competency to leverage on
available & latest technologies
- Adoption of ITIL services
standards to facilitate an effective IT services delivery
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