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MyITO
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As a core IT Services
Outsourcing organization, RESOLV believe that the inputs to service
management are the resources and capabilities which represent RESOLV’s
assets. The outputs are the services that provide value to the
customers.
MyITO
is a customized IT outsourcing services that provides the opportunity
for our customers to select and determined the services and the SLAs
that they would require for their organization. Build around ITILv3
service standards, our services ensure that our customers IT Services
Management comply with one of the world re-owned IT standards.
ITIL is a public
framework that describes Best Practice in IT service management. It
provides a framework for the governance of IT, the ‘service wrap’, and
focuses on the continual measurement and improvement of the quality of
IT service delivered, from both business and customer perspectives.
This
focus is a major factor in ITIL’s worldwide success and has contributed
to its prolific usage and to the key benefits obtained by those
organizations deploying the techniques and processes throughout their
organizations.
ITILv3 consist of five
core books that cover each stage of the service lifecycle, from the
initial definition and analysis of business requirements in Service
Strategy and Service Design, through migration into the live environment
within Service Transition, to live operation and improvement in Service
Operation and Continual Service Improvement.
The
following are among the services provided by RESOLV MyITO for our
customers to choose from and custom-made their IT services according to
their vision and requirements of being one of the organizations with
world standard IT Service Delivery for its users.
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ICT Management Services:
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Monitoring,
Update and Execution of IMAC activities (Install, Move, Acquire, and
Change) on all IT equipment (PCs, Servers, Network Devices and etc.)
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Maintenance
and enforcement of ICT change management process
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Maintenance
and enforcement of ICT policy and procedures
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Management
and maintenance of IT Asset Register
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Management,
maintenance and support of IT equipment configurations inclusive patch
management
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Server
maintenance, including: (a) file management; (b) file backup; (c) email
backup; and (d) system backup;
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Network
security and data management – Local Area Network (LAN), Wireless LAN,
VPN, Internet Connection
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Software
licensing management and audit
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3rd Party
hardware and software vendor management
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Management
and monitoring of hardware and software maintenance contract
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| Service Desk
Management Services: |
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Focal
interface for management and coordination of Incidents, Problems, Change
Request, and Enquiries
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Focal
interface for other activities such as Change Management, Availability
management and Service Level Management.
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Users access
management
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On-site
Services to manage rectification of software issues and hardware issues;
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Escalation
of software or hardware failure to the relevant Vendor if the software
or hardware is covered by warranty
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Provision of
reports of the status of all service records opened and closed within a
pre-defined service period
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- Dedicated and competent team to
manage diverse IT challenges
- SLA based on performance
management and availability of IT resources
- Specialised capability to
complement in-house strengths
- Predictable, controlled operation
costs
- IT competency to leverage on
available & latest technologies
- Adoption of ITIL services
standards to facilitate an effective IT services delivery
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