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SMEOne |
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SMEOne is an ITO service package meant to
serve the Small and Medium Enterprises (SMEs). SMEs resources are very
much focus into the operation of their core business areas which are
usually non-IT related. For these SMEs, having a dedicated resource(s)
to manage cost centric activities will create unnecessary expenditures
to the company looking from the following perspectives:
Salary of the resource(s)
Operational cost for the resource(s) (office space,
workstations, HR and Administrative matters)
Competency development on the cost centric resources vs.
profit centric resources
Un-utilized
resource(s) time
Given a limited number of
resources, the cost centric resources contribute to a high percentage of
the overall SMEs operating expenditures. Realizing this, RESOLV is
offering an affordable service package to ensure that the SMEs can focus
their resources for the profit centric activities while the “cost
centric” IT related activities becomes a predictable and manageable
operational expenditure via subscription to our SMEOne ITO service
package. |
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Service Package |
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Monthly visits
to resolve non-critical IT issues and performing health check and
preventive maintenance on the IT infrastructure |
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8:30 am – 5:30
pm phone support via Resolv Careline: 1-300-888-ITO |
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8:30 am – 5:30
pm ad-hoc onsite support with 4hrs lead time (additional charges apply) |
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Service ticket
and service log for every reported issues compiled and submitted on a
monthly basis |
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Covers PCs,
Notebooks, Printers, Smart Phones, and infrastructure servers (MS-Active
Directory, MS-Exchange, and File Servers) |
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Investigate and
advise for issues related to environments that are managed by 3rd Party
Vendor (i.e. Internet Services, Application servers or clients, Hardware
service centre, and etc.). Resolution will be carried out by the 3rd
Party Vendor |
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Cost plus 8% on
all IT asset procurement via Resolv (optional) | |
- Dedicated and competent team to
manage diverse IT challenges
- SLA based on performance
management and availability of IT resources
- Specialised capability to
complement in-house strengths
- Predictable, controlled operation
costs
- IT competency to leverage on
available & latest technologies
- Adoption of ITIL services
standards to facilitate an effective IT services delivery
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